MADE TO ORDER
Most jewellery is made to order (although some pieces will be ready to ship and marked as such). Please allow up to 4 weeks for the work to be finished, before shipping. There may be slight differences to the image shown due to the handmade nature of the work.
Pieces posted to addresses in the UK are sent by Royal Mail's Special Delivery - a fully insured & tracked service. This is a next day service, so you won't need to wait too long for arrival once the piece is ready. Parcels with a value under £25 are sent by first class signed for - fully insured & delivered in 1-2 working days.
Pieces posted to addresses in the rest of the world are sent by Royal Mail's Tracked & Signed - a fully insured & tracked service. Depending on your location, estimated shipping times are approximately 5 days. Before ordering, please do check that precious jewellery can be imported into your country - there are restrictions on some. Any customs charges incurred are the customer's responsibility. The cost for Tracked & Signed is a flat fee of £10 per parcel, so you don't have to pay more shipping for more pieces (the perfect excuse to go for the matching earrings!).
All pieces are packaged in plain black boxes, ready to gift. Perfect if you're buying for someone else, and lovely to open if it's a treat for yourself.
I'm confident that your piece of jewellery will live up to expectations. If however something is not quite right, you can return the piece within 7 days. Please email me within 24 hours of receipt, to let me know to expect a return parcel. Worn or damaged pieces, earrings and custom-made pieces are non-returnable, but please do email in the first instance if anything is wrong. Any return postage costs are the customer's own.