MADE TO ORDER
Most jewellery is made to order, so please allow up to 4 weeks for the work to be ready. There may be slight differences to the image shown due to the handmade nature of the work. Any ready to ship pieces will be marked as such, and will be delivered to you within three working days.
Pieces posted to addresses in the UK are sent by Royal Mail's Special Delivery - fully insured & tracked service. You'll receive a 'shipped' email along with a tracking number, so you can check up on your parcel's progress if you wish.
Pieces posted to addresses in the rest of the world are sent by Royal Mail's Tracked & Signed - a fully insured & tracked service. Depending on your location, estimated shipping times are approximately 5 days from the date the parcel was sent. Before ordering, please do check that precious jewellery can be imported into your country - there are restrictions on some. Any customs charges incurred are the customer's responsibility. The cost for Tracked & Signed is a flat fee of £10 per parcel, so you don't have to pay more shipping for more pieces (the perfect excuse to go for the matching earrings!).
All pieces are packaged in elegant grey card boxes, ready to gift. Perfect if you're buying for someone else, and lovely to open if it's a treat for yourself.
I'm very confident that your piece of jewellery will live up to expectations!
If however something is not quite right, you can return the piece within a set amount of time. Please email me within 14 days of receipt, to let me know to expect a return parcel which must arrive back with me within another 14 days, and a refund will be arranged after this. Worn or damaged pieces and custom-made pieces are non-returnable, but please do email in the first instance if anything is wrong. Any return postage costs are the customer's own, and postage costs are not refundable.