The online shop shows pieces currently in stock, and any orders placed will be posted out within a week. My order books are currently closed, but please do get in touch if you would like an adjustment made to one of the pieces shown in the shop.
There may be slight differences to the image shown due to the handmade nature of the work.
Pieces posted to addresses in the UK are sent by Royal Mail's Special Delivery - fully insured and tracked & signed for service. You'll receive a 'shipped' email along with a tracking number, so you can check up on your parcel's progress if you wish.
Pieces posted to addresses in the rest of the world are sent by Royal Mail's Tracked & Signed - a fully insured and tracked & signed for service. Depending on your location, estimated shipping times are approximately 5 days from the date the parcel was sent. Before ordering, please do check that precious jewellery can be imported into your country - there are restrictions on some. Any customs charges incurred are the customer's responsibility. The cost for Tracked & Signed is a flat fee of £10 per parcel, so you don't have to pay more shipping for more pieces (the perfect excuse to go for the matching earrings!).
All pieces are packaged in elegant grey card boxes, ready to gift. Perfect if you're buying for someone else, and lovely to open if it's a treat for yourself.
The nice boxes are securely nestled in biodegradable bubblewrap and parcelled in a recycled card box to ensure safe arrival!
I'm very confident that your piece of jewellery will live up to expectations. If however something is not quite right, you can return the piece within a set amount of time.
Please email me within 14 days of receipt, to let me know to expect a return parcel which must arrive back with me within another 14 days, and a refund will be arranged after this. Worn or damaged pieces and custom-made pieces are non-returnable, but please do email in the first instance if anything is wrong. Any return postage costs are the customer's own, and postage costs are not refundable.
The use of your personal data will be in line with the General Data Protection Regulations. Your data is only used for the purpose for which it is given - to contact you about an order you have placed, or to take payment for the order. We pass select data to a third party service provider, Stripe, for the purpose of taking a secure payment for an order placed. This includes payment method information, purchase amount, and date of purchase. Stripe does not sell or rent personal data to marketers or unaffiliated third parties.